Accessibility

Horizon Festival is committed to making every effort to ensure our events and performances are accessible to everyone.

booking tickets with accessibility requirements

When booking tickets, patrons are invited to advise of any access requirements through the checkout process.

If you have any questions regarding booking tickets to any of the events across the festival or any other related queries, please contact our team during business hours via the details below.

Email: horizon@sunshinecoast.qld.gov.au

Phone: (07) 5475 7272

We encourage people who use the National Relay Service to contact us on 07 5475 7272 or via their website here.

Companion Cards

Horizon Festival is proud to support the Companion Card program. Companion Card holders are eligible for a second ticket at no cost for their companion.

To access a complimentary companion ticket, please contact our team as above.

Wheelchair and Mobility Aid Access

Wherever possible, information on wheelchair or mobility aid access, as well as level access has been provided on each event page.

To reserve a wheelchair accessible space at an event, please make note of this in the accessibility question when booking your tickets or contacting us via any other methods as above.

If this information is not listed on the event page, access may be limited however we will endeavour to accommodate your needs. Please contact us if you would like to discuss your requirements further.

Auslan Interpretation

Horizon Festival is offering an interpreting service, where you can book an Auslan interpreter to events wherever possible. To book tickets with clear sightlines to Auslan interpreters, please contact us via the details above.

To book tickets with clear sightlines to Auslan interpreters, please note this in the accessibility requirements question at check out.

Visual Access

Visual content ratings have been provided on the event page for each event. Please contact us if you would like to discuss your requirements further.

100: The event does not contain any music, sound, or dialogue.

75: The event is fully subtitled or has minimal dialogue. There may become background music and/or sounds.

50: The event is partially subtitled or includes dialogue. There will be background music and/or sounds.

Guide & Assistance Dogs

Horizon Festival welcomes all patrons with a guide or assistance dogs. Please contact us if you would like to discuss your requirements further.

Access Facilities

Venues with gender-neutral bathrooms or change facilities have been listed on the event pages. Please contact us if you would like to discuss your requirements further.

public transport

We recommend visiting the Translink website to plan your journey.

Contact and feedback

Your feedback helps us to widen our access reach and continue to improve our access services.

Please contact Horizon Festival via any of the following ways if you have any queries or suggestions regarding accessibility at Horizon Festival: